shopping with us

Feel Safe Shopping with catchingfireflies.com
You can shop at catchingfireflies.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. 
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. Catchingfireflies.com is registered with the Authorize.Net Verified Merchant Seal program.

General Shopping Information

Placing your order
Orders can be placed online from catchingfireflies.com. You can browse by category, search by keyword, make selections, fill your shopping cart, and securely complete your purchase online.

Orders can also be placed by telephone, fax, or mail. We can be reached at:

Catching Fireflies
Attn: Internet Sales
3117 W. Twelve Mile
Berkley, MI 48072
248-414-7222

Payment
We accept all major credit cards including Visa, Master Card, American Express and Discover, signature debit cards and gift cards.  Please see our secure shopping policy above for more information.  6% Sales tax will be applicable to all sales sent within the State of Michigan.

Gift Wrapping
Gift wrapping is a complimentary service that we are pleased to provide. You may choose to have any item gift wrapped except for sale items. We guarantee that the category of paper selected (gal, guy, baby girl or boy and wedding) will be honored. Often we will use colored bags with tissue and ribbon to wrap smaller or odd shaped gifts. We promise that whether we use a bag or box your gift will have a great presentation that will brighten the recipient’s day!

Gift Message
At checkout you will have the opportunity to enter "to:" and "from:" information and any special message.  You may also indicate any items that you wish to have wrapped together as a single package or let us know of any other special request.  If no message is given we will put a simple "to:" and "from:" onto the gift card.  All gift tags are handwritten by our web staff to add that special personal touch.

Gift Cards
Gift cards are available for purchase. Customers can use their gift card online and in our brick-and-mortar stores. When shopping online, gift cards are processed after you place your order. We will contact you if there is an insufficient balance on your card to cover your order. To purchase gift cards, see here.

Information Regarding Your Completed Order 

Order Confirmation
Order confirmations are sent within one business day of placing an order.  Unfortunately, our e-mails sometimes get stuck in certain e-mail provider's spam filters.  Please add service@catchingfireflies.com to your list of safe contacts and be sure to check your spam folder just in case.  If you do not receive a confirmation e-mail, call 248-414-7222 or e-mail service@catchingfireflies.com to confirm your order with our web sales staff.

Checking the status of your order
You may simply reply to your confirmation e-mail or call us at (800) 414-1654 and ask for web sales. We are open M—F 9a.m.—5p.m. EST. If you don’t reach us, please leave your name and telephone number. We will respond to your e-mail or telephone call promptly.

Changes or Cancellations to your order
Please call us with changes and cancellations immediately. You can also e-mail this information to us at service@catchingfireflies.com. We will accommodate all changes and cancellations as long as they are received prior to shipping. If these requests are received after shipping has taken place, please refer to our return policy.

Returns

We want you to love everything that you buy from us. However, if you're not happy with your goodies, we will be happy to offer you an exchange or a full refund of your purchase price. We regret that we cannot reimburse you for the cost of shipping. Personalized or custom orders cannot be returned.

Returns must be sent in the original condition they were shipped. To insure this, simply pack them back into their original packaging. Be sure to tape the box properly to guarantee the contents will reach us safely. Returns must be sent pre-paid. We will not accept delivery charges on any orders without prior consent. All returns should be accompanied with a copy of your original order form and sent to the following address:

Catching Fireflies
Attn: Internet Returns
3117 W. Twelve Mile
Berkley, MI 48072

Please feel free to address any questions and/or concerns about your return by either sending us an e-mail to service@catchingfireflies.com or calling us at (800) 414-1654. We want to work with you in order to provide you with a wonderful shopping experience.